Seller is not responding to my (multiple) requests for a refund
The item I received is defective.
Seller offered to send a replacement
I have sent 4 messages stating that I do not want a replacement, I want a refund. I will gladly send the defective item back if the Seller will advise me where to send it.
What do I do if the Seller doesn't respond? I want my money back!!!
1 comment
Unavailable member
·2 years agoHow are you requesting this refund?
Did you open a return as not as described return though eBay's Money Back Guarantee? or are you just messaging the seller?
If you are just messaging the seller that's not how returns work.
This is how it works…
Go into your purchase history, click the drop down menu it will either say RETURN THIS ITEM or MORE ACTIONS.
Next click doesn’t match pictures or description.
You may be required to upload a picture, after that you can click submit, complete return.
Your seller has 2 days to issue a return label or refund, if by day 4 you don’t receive a return label or refund. You can go back to the case and that’s when you can ask eBay to step in.
When the seller accepts your return, issues you a label, you need to package it and return the item. Once the return has been delivered to the seller, the seller has 2 days to refund. If that doesn't happen on day 3 you can ask eBay to step in for assistance.
Good luck.