Seller doesnt want to accept return package | Returns

klezup-68l · 2024-06-05T16:59:55.240000Z

Dear all, I hope somebody can advise me on this matter. A week ago I ordered a phone from China, from seller, after receiving the item and testing it, I decided to return it, because the screen was off, to black and it seemed not natural. I filed for a return for a reason: that I changed my mind,...I didn't want to complain about the item, just return it. After talking with ebay they told me I needed to cover the shipping back fee which was 65 euros from Cyprus to China. Upset but I said to myself fine I will pay for this. Here comes the fun part, the seller refused to provide me with a return address in English letters (!!!!), only in Chinese, and blocked me so I couldnt communicate with him. I again involved Ebay and again no help, their agents told me that I needed to provide written confirmation from DHL or UPS that they needed a return address in English! We managed to find a solution and translate the address plus put his address in Chinese on the package. After I paid 65eur and submitted tracking number to ebay, the seller contacted me with this message: What to do in this case? It's clear that I have the right to return according to EU laws plus I paid for the shipping back and the seller has 30 day return option. Thanks for any advice.

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Seller doesnt want to accept return package | Returns | eBay Community