Seller did not process a refund, and Ebay won't respond to my messages
I'm in need of help!
I purchased jewelry from a seller. The seller advised they would be on vacation, and asked me not to return the jewelry for a few weeks. I shipped the jewelry with certified mail/ tracking, on the date the seller requested, and the package was received by the seller on the final day allowed for returns.
I still have not received a refund from the seller, and the seller does not respond to my messages.
I reached out to Ebay customer service, and provided proof that the package was received by the seller within the return time frame.
Ebay still will not refund me for the jewelry, even after I provided them proof.
At this point, I think I will report this as fraud to my credit card company. Is there anyway to get a response from ebay?
soh.maryl
·3 years agoDid you actually open an item not as described case with eBay?
mtgraves7984
·3 years agoYou don't say... but did you open an official Return request through eBay? Or did you and the seller work out these (return shipping) details without one?
If the latter, then you may have to go to PayPal (if you used them) or to your CC. Bummer, if so...
klhmdg
·3 years agoDid you file a return claim?
The seller provided a tracking number AND you shipped it back.
Once received the seller has 3 days to refund.
IF they dont you go into the claim and request eBay to step in....
MBG is for the buyer
Ne need to contact the seller or eBay Customer Service -Just follow the prompts
lakefor94
·3 years agoIf you want service from an eBay CS Rep from the USA, try Facebook. Send a message.
https://www.facebook.com/eBayForBusiness/