Seller claims item was not returned
Hello
What would you do in that scenario: a buyer returned the item - reason did not match description (seller sent a replica instead of an authentic item). Seller accepted return, received package and reported to eBay item is missing. Thanks
10 comments
ckimodog
·3 years ago@giolinna
Did you sell them a replica item? Or are they just claiming it's a replica? Then of course they're going to return the item. Did you describe it as a replica? Last I heard replicas were a no no on ebay. If they returned the replica they'll get a refund.
dhbookds
·3 years agoYou are in the UK........was the item/seller/buyer from the US?
@giolinna
mtgraves7984
·3 years agoGive us a bit more information, please. Are you the buyer? Is the seller trying to issue less than a full refund?
giolinna
OP3 years agoit is buyer.
mtgraves7984
·3 years agoIf the seller is TRS and offers (at least) 30-Day Returns, then the seller has the option to reduce the amount of the refund, if the item is returned in a 'de-valued' condition other than how it was sent. Are you the buyer, @giolinna, and is that what the seller is doing?
giolinna
OP3 years agoyes, that is not true item was sent the next day!
kitschy*loot
·3 years agoMaybe it's just me but I'm so confused here. Are you the seller or the buyer?
toomuchstuffagain35
·3 years agoOP stated they were the buyer. They received a replica and returned it. Seller is claiming they got an empty box.
heckofagame
·3 years agoDoes tracking show the return as delivered?
giolinna
OP3 years agoyes