Seller accepted return but isn't responding to messages | Returns

ccrai-96 · 2024-08-17T19:42:18.134000Z

I'm trying to return items to China that weren't as described (take a guess what that means) and the return was accepted and they agreed to pay the return shipping, so I went to the post office to get a customs form which requires the receiver's name and address. The seller's name isn't anywhere on their profile and their address is written in phonetic Chinese instead of English so I have no clue what is a street name, province, building, etc. So I ask for these things and the seller doesn't respond. Without them giving me this information for the customs form, there is no return. Will eBay recognize this and give me my money back anyway? They also didn't respond when I mentioned what I thought the price would be for a PayPal transaction. I'm assuming I'm going to get nothing else from this person, so how do I contact eBay about seller non-action if need be?

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Seller accepted return but isn't responding to messages | Returns | eBay Community