Returns and refunds - Please help
I don’t sell much on eBay but this is the first time I’ve had to deal with a return so any advice any experienced sellers can give would be greatly appreciated.
I sold a brand new pair of trainers on eBay, when the buyer received them they requested a refund straight away stating that they were not genuine and and that the listing didn’t match the description or photos. Ebay issued a refund without letting me respond, is this normal practice?
I messaged the buyer privately and showed them the invoice from Footlocker but they still wanted to proceed with the return.
I feel the buyer has just abused the buyer protection when there’s actually nothing wrong with the trainers. As a result I’ve paid for the postage for them to be sent and eBay have now deducted the cost of the return from me. I know it’s not much and potential I’m now £7 out of pocket. What protection is there for sellers from this happening?
Im awaiting the trainers to be delivered back to me before issuing the refund but can the postage costs I’ve incurred be deducted from the refund? Also what do experienced sellers do in this scenario?
Thank you
mudshark61369
·1 year ago@kaws2001 ,
You have posted your issue on ebay's U.S. based site's community ( ebay.com ) Automatic refunds are not given here. You should post your issue on your home site ebay.co.uk using the link below. I suggest posting it on the Selling Discussion board. https://community.ebay.co.uk/
kaws2001
OP1 year agoThank you 🙈