Returning An Item That The Seller's Ad Stated "No Returns Accepted". | Returns

slipperyrest1 · 2023-09-13T21:56:40.109000Z

I purchased an item that the Ad said "Seller Does Not Accept Returns". When I received the item, I found that the description contained false descriptions, and as such, I cannot use it. I contacted the Seller, and he agrees that because of the errant description, I may return it for refund. The Seller told me that I have to initiate a return request. When I try to do this, EBay's system stops me dead, and I cannot proceed with the return request. The Seller has ask me to return the item directly to him, and he will evaluate condition, and then refund my purchase. I personally do not like working outside the EBay systems.I have tried to make contact with an EBay Rep, but that has been futile. Why can't I start a return request, when The Seller and I agree that it may be returned? I am frustrated, and I am about ready to end my EBay membership. HELP!!

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Returning An Item That The Seller's Ad Stated "No Returns Accepted". | Returns | eBay Community