Returned item arrived, how do I issue partial refund? Fraudulent return as well

Buyer received item and posted feedback as perfect condition.

1 week later, puts in refund request with hazy picture stating item is missing something.

I issued label for return with knowledge I sent a new/excellent condition item with tags attached.

I received item yesterday. Item is not the same one I sent.

1. How do I issue 50% refund and just forget about it?

a. When I go into the system to give refund, the partial refund does not appear.

2. If I open a case for fraudulent return, do I still have refund?

a. Will eBay give 100% refund and then nothing happens?

3. How do I worn sellers about this buyer?

yvojo-9240

Posted 2 years ago·Last reply 2 years ago

2 comments

stainlessenginecovers

·2 years ago

The 'up to 50%' is for Top Rated Sellers that ACCEPT returns.

You do not; therefore, you cannot deduct anything.

Also, there is NO way to 'warn' others- you cannot leave ANY negative remarks in feedback.

kensgiftshop

·2 years ago

@yvojo-9240 wrote:

1. How do I issue 50% refund and just forget about it?

You don't, buyer will get a full refund.