Return - Would you file a claim returned damaged
Summary: The discussion titled "Return - Would you file a claim returned damaged" involves multiple participants, primarily goldrushfinds, stainlessenginecovers, and inhawaii. The thread revolves around issues related to the return of a damaged item, with participants sharing their opinions and experiences on whether or not to file a claim for a returned item that arrived damaged. Some back-and-forth exchanges indicate differing viewpoints on the matter. Although specific details of each response are not provided, it appears participants are actively discussing options and considerations related to filing claims in such situations.
Sold this pneumatic rivet gun last week. Buyer notified me that trigger did'nt work or was stuck. I had tested it prior to listing with my compressor and it worked. Think his compressor may be to low pressure. Told him to apply tool oil to see if he could free it up. He now today says he wants to return as metal is brittle and there is corrosion. He says I should not relist as it might be dangerous. Turns out when I look at his photos he sent me that he broke off a piece of the trigger.
goldrushfinds
OP4 months agothere are photos before and after showing break
inhawaii
·4 months agoI can only tell you what I would do.
I would accept the return like any other INAD return.
There seems to be some confusion about the damage.
I would inspect the item thoroughly when it was returned and then determine if I wanted to file a returned damaged claim.
But honestly, I don't think you don't have a snowball's chance in hell of winning such a claim.
Good luck.
goldrushfinds
OP4 months agoIs the buyer simply allowed to damage the tool and send it back to me with no consequence?
jonathanbrightlight
·4 months agoKind of.
If you qualify, your recourse is to deduct up to 50% of the item price when refunding, but I haven’t checked to see if that would be an option in your case. Beyond that, it’s your word against the buyer’s, and eBay favors buyers for good reason.
stainlessenginecovers
·4 months agoTrigger is Metal, not aluminum.
Tools that are 'developed' in USA are SELDOM made here anymore. I have many Original DiArco (made in Minnesota) and WA Whitney (Rockford Ill) tools that are NOW made overseas and are junk compared to the good ol days. Have the old 1-3/4 and 2" Punch Machines 10 Ton Punch Machines but can't get a decent WA Whitney Punch that can handle 22 Ga Stainless Steel- they break on the 1st Punch (cheap potmetal posts). I have to 'search' for the 'old USA made punches', which have since lasted 10+ years.
About that tool (Taylor T-2x): While the company’s main operations and product development are centered in Florida, the exact manufacturing locations for each tool model are not publicly detailed.
This is simple gibberish meaning 'Not Made in the US'
stainlessenginecovers
·4 months agoah, you are talking about the side, upper portion. Looks like pot metal. Would/could break.
goldrushfinds
OP4 months agoPot metal? That is aluminum, a standard material for many parts of mechanical tools. Sure, anything would/could break.
goldrushfinds
OP4 months agoAbsolutely not. You are not looking close enough at images. Even buyer mentioned metal is brittle. That is not a coincidence that he said that. He said it was brittle to cover the fact that he broke it.
stainlessenginecovers
·4 months agoThe trigger looked like that in the original listing and I believe it's just 'built that way'.
Assuming it was used, whatever 'condition' it was in when you shipped it does NOT mean it didn't 'fail' 30 seconds into using it again (and maybe would have for you as well).
Just part of selling to the public.
There's nothing to report.
Take it back, check it and if you feel it still good, resell.
goldrushfinds
OP4 months agoIt is not a cheaper made tool, as a matter of fact it is a very expensive one. When i asked ai if aluminum can become brittle it responded only under very specific conditions, none of which a tool like this would be exposed to. He obviously either tried to pry the trigger or hammered on it. It would not break spontaneously.
stainlessenginecovers
·4 months agoTrigger looked like that when listed; I think it's just the 'shape' of the trigger.