I had to return an item using a courier label I bought myself after Enay sent me a label which was clearly not sufficient postage for the size of the item. I got in touch with customer services who assured me it was ok to buy my own return postage as long as I sent in the evidence. I emailed evidence to Ebay and uploaded it to messages with the seller but they just keep repeating that I better make sure I update the return with the new tracking number. Due to the wrong label still being assigned...

So you do a dispute with the debit or credit card you used.I did a few online with my debit card since I have my banking online to look at everyday.Had no problem getting my money returned...one was from Amazon by the way.

Return turned in to total mess | Returns

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Return turned in to total mess | Returns | eBay Community