Return shipping fiasco | Returns

6345.xsnrgy · 2025-02-02T05:41:10.655000Z

I purchased an item and made 100% sure it fitted as best as I could, through a picture, and have an email from the seller guaranteeing it fitted only to find it was incorrect when it finally turned up.The box and part packaging was damaged but not the actual item so if/when I finally get it returned no doubt the seller will use this against me also.I asked the seller for a return shipping label, upon which they said, no, buyers responsibility to return no matter what, even if it was incorrectly sent????LOL, NO, this is incorrect, thank you EBay as EBay stipulate faulty or wrong parts are on the seller.This has saved me NZ$700 to return a 300gram item to Italy - cost me only $250 to purchase.I made a claim to Ebay since the seller is stuffing me around BUT the seller is still stuffing me around as the return shipping label they sent me has no name or words, just a bar code and numbers, means absolutely nothing to NZ Post.I am going round and round here, I feel the seller is stalling me so I go past the return by date, which is quickly approaching and EBay.....I thought were there for you, is IMPOSSIBLE to contact to let them know whats happening, all the claim says is its my move to send it back, upon which the seller then tells EBay they have received it and hopefully I get my money back.Why has EBay made this SOOOOO hard now?You used to be able to talk to someone, or even email someone, to get things happening.

Home
News & Updates
Buying & Selling
Explore Categories
About
Community Events
eBay Help

Discussions