Return Request Declined
Summary: El tema principal de la discusión es una solicitud de devolución que fue rechazada. kicor-jtt0jr inicia la conversación mencionando que la solicitud ha sido denegada. ryry-jj y christworks intervienen intercambiando mensajes cortos, aunque el contenido de estas respuestas no está claramente delineado. Otro participante, kensgiftshop, también responde, pero no se ofrece información adicional sobre el contenido de su mensaje. La discusión parece no llegar a una resolución clara.
As soon as I received the replacement battery I ordered for my Samsung stick vacuum, I tried inserting it into the unit, only to discover that it was smaller than my original battery and did not fit. I immediately requested a return, but the seller subsequently closed their return request channel. Their product page did not specify the dimensions of the battery; I had assumed that as long as the model numbers matched, it would be compatible—unaware that there are actually two different physical sizes for this battery, a detail the seller also failed to disclose. Now that my return request has been rejected, I am at a loss as to how to proceed.
kensgiftshop
·4 months agoDid you choose didn't fit as the reason to return it?
If you did, that's considered a remorse return and the seller can deny it.
ryry-jj
·4 months agoYou needed to claim INAD for a return, I'm guessing you didn't and the seller doesn't accept returns. A INAD return should always be returnable within ebay's 30 day MBG period. You cant change the reason after the case was closed.
christworks
·4 months agoI have to disagree. The seller omitted the battery size, yes, but they did not misrepresent it. An omission is not the same thing as an inaccurate description. The main exception is when a seller selects the wrong condition or fails to disclose known flaws, resulting in a misleading listing.
In this case, the buyer admits that two battery sizes are available under the same model number. It is entirely possible that the seller was unaware of that distinction, but they were not required to know it in order to accurately list the item.
Ultimately, it is the buyer's responsibility to ensure that a product will fit their needs, whether that means verifying clothing measurements or confirming compatibility with a device, as was the case here. The buyer admits they assumed the battery would fit, not realizing until after the fact the manufacture makes two different battery sizes under the same model number.
It's unfortunate, but the buyer correctly opened a remorse return. The seller does not accept returns, and thus it is their right to deny it.
@kicor-jtt0jr I'm sorry, but next time if a seller leaves out information you feel is important, message them and ask. Don't assume sellers are 'experts' and will know all the possible sizes and what things will fit into.
I sell many replacement small-appliance parts. Oftentimes, a chopping blade for one brand and model of food chopper will fit another brand's model as well, but I don't know all of those cross-compatibilities and make no guarantees about them.
If a buyer asks, and I have the time, I'll do some research to see whether a part may fit another model.
ryry-jj
·4 months agoThese are tough situations, if buyer truly believe the item was not described accurately, I'm not telling them they are wrong, it is what they believe. If they are using it to cover up their mistake, then a different issue, but I cant tell what a buyer truly believes or not.
In this case the battery was described to fit a certain Samsung Vacuum model and it clearly did not. In most buyers/seller transactions, the sellers are the experts who will have more info & advantage over the buyer. Buyers need to protect themselves best they can, but we cant expect them to be experts. They have the brand and model, what more do they need? So it goes back to me, did the buyer truly feel mislead? If they answer yes, then file INAD