Return recipient absent

Question

I started a return process and some days ago sent back the item with the return label created by the seller. I've been tracking the return parcel and noticed that has been tried to be delivered twice last week (after which there will be no more attempts) and on both attempts the seller has been absent to receive the return. It is hard for me to trust this seller, mainly because the return is related to counterfeiting, additionally the seller did not include any contact information in the re...

ma-647837 · Accepted Answer

@betelgeuse8 wrote:I've been tracking the return parcel and noticed that has been tried to be delivered twice last week (after which there will be no more attempts) and on both attempts the seller has been absent to receive the return. Does the possibility to ask eBay for help become available after a certain time? No, the option to ask eBay to step in will never appear. But when your return tracking eventually* shows it was delivered back to you-- if eBay hasn't already...