Return label can’t create for a request from buyer
Help. I’ve started the return process as a seller and trying to create a return label it only says pick either refund full or partial with the buyer keeping the product. I want the product back. I’ve tried all options. Please help.
3 comments
albertabrightalberta
·3 weeks ago@nich-99888
Did your buyer open a NAD (not as described) return request?
Or did the buyer request a return for a remorse reason?
The reason I ask is because you have a "no return" policy, meaning you aren't obligated to accept a remorse return. If you opt to accept it, the buyer would need to purchase and pay for return shipping.
If it's a NAD claim, you do need to accept the return and pay return shipping.
Please clarify which type of request the buyer made.
ryry-jj
·3 weeks agoThis must be an international return, is it?
stainlessenginecovers
·3 weeks agoDo you mean the BUYER started the return process, then you went to the case and that is what you saw?
If so, buyer is from another country so nobody outside that country can create a return label. You'll have to work with buyer, find a cost, then Paypal (or?) them the $$ for them to purchase a shipping label.