Return Issue | Returns | eBay Community

8797blackie · 2024-12-25T09:01:15.373000Z

Hi, I need some advice. A buyer opened a return on 11/29 for a boy's jacket, stating it was too small. I assume the system automatically generated the shipper upon the buyer opening the request, but there has been no update to the tracking since 11/29. It still says that the pre-shipment information has been sent to the shipper, but no additional scans stating that it was received by USPS. I had emailed the buyer for a status on 12/11, but there was no response. The buyer had until 12/20 to ship and on 12/17, I got an email stating that the buyer had shipped the item. I emailed the buyer again on 12/21 and they stated they shipped the return out on 11/30. There is still no update to the tracking, but ebay just emailed me saying I should have the package by now and to refund the buyer by 12/30. I want to escalate the case, but I am afraid that they will refund the buyer and keep my FVF. I am not sure what they did on 12/17 to generate an email stating that it was shipped then. Could they have marked it un-shipped then marked it shipped? I am confused as to what the actually did.

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