Return for missing parts that were never in listing | Returns

scrubbygranny · 2024-06-14T20:27:59.512000Z

Buyer claimed return for missing parts. The installation hardware the buyer says is missing was not in photos or description. The listing was simply for the drawer pulls and nothing extra. They messaged to ask if I had screws that they could purchase from me, because they didn't realize they didn't come with. I do not. They then opened a return with reason of missing parts. I offered to refund the price that Amazon has for the screws. They refused. My policy states that I accept returns but buyer pays return shipping. It was circumvented with eBay's system. I went ahead and accepted the return to prevent a ding. I couldn't find any way to refute the claim and only refund original price and original shipping. Is there something I missed for future reference?

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Return for missing parts that were never in listing | Returns | eBay Community