Return
I shipped out a completely new Xbox and it was tested before shipped out. It worked completely fine. As always things could get damaged when they get shipped. It is not my problem that it got damaged. I really can’t afford a return as the buyer wants one. I am trying to contact ebay but it says their helpline is unavailable. Let me know if anyone knows.
29 comments
inhawaii
·3 years agoIf you tested it out, it was NOT new.
jman0312
·3 years agoYa see how all responses are saying if it's damaged in shipping its your problem? That's the thinking here, very sad, if in fact it's a sellers fault/responsibility for damage after it left their hands than something is very wrong with the system/partnership. Like they say you can't prove that the buyer is lying so makes ya wonder if it's even worth selling here when the platform basically holding you accountable for shipping problems.
doc-holmes
·3 years agoSo it should be the buyer's responsibility that the item not be damaged by the seller's shipping method of choice? How does that make any sense?
kalyoth
·3 years agoAll shipping issues are the concern alone of the seller on any platform. They are the only party that can file claims as they consigned the merchandise to the shipper. Not just an ebay platform thing.
3lilyankeefans
·3 years agoSo if I ship you a glass vase in a bag and it breaks it shouldn’t be my problem?
lakefor94
·3 years agoWhen was the last time a seller has not been responsible for items damaged in shipment?
15 years ago?
redlinear
·3 years ago@lakefor94 , yard sales 😂
farmalljr
·3 years agoThat's another laughable statement. Do you not realize, THAT is the law? It's the seller's responsibility to get the item safely to a buyer, in the as described conditions. Period.
No one cares, including legal precedent, how you "feel" about it. As a seller, you have RESPONSIBILITES to the buyer. This platform and EVERY platform hold you responsible, because, it's the LAW. This isn't a yard sale. These sales are done with credit card payments, that extend your responsibility even more. The same consumer protection laws that apply to you and your purchases, apply to every one of your buyers. YOU are the seller, you are responsible to buyers. You can't dance around that. Neither can the OP.
No matter how "unfair" you might "feel" that is, you would likely be the first one to complain if the shoe were on the other foot. We all would.
lakefor94
·3 years agoThey ought to paste this response somewhere for future reference, nice job.
redlinear
·3 years agoNot a good idea to ship stuff if you don't know how to package it for safe transit
kensgiftshop
·3 years agoLooks like the three items you've sold have been removed, at least they won't come up for me.
Any one else notice it?
dbfolks166mt
·3 years agoLooks like the three items you've sold have been removed, at least they won't come up for me.
Any one else notice it?
Yes I can see the items I just cannot pull up the original listing.
dhbookds
·3 years agoI still his 3 solds..........
lakefor94
·3 years agoSame with that other thread about the restricted account. When you click on the sold items, it has been removed.
kensgiftshop
·3 years agoIf you opened it and tested it, it wasn't completely new.
If the buyer files an INAD, it won't matter if you can't afford to refund, you won't have any other options.
The choice you need to make is if you want it returned before your refund.
farmalljr
·3 years agoThat is pretty laughable
As the seller YOU ARE responsible if the item is damaged in shipping. secondly, it's YOUR responsibility to get insurance, if you want it, with your shipper of choice. If there is damage in shipment, that's between YOU and the shipping company. The buyer is NOT in the middle of that in ANY way.
Lastly, you don't have to take a return. You can simply refund the buyer. If you WANT the item back, you will need to approve the return. If you fail to do either of the options, eBay WILL rule in the buyers favor. They will refund the buyer, let them keep the item, and TAKE the money from you for the full refund. You will not get your fees back if they force a refund, and you will have a demerit on your account for not settling the issue. Enough of those and you will be banned.
These are the rules we ALL sell under. Read the MBG, you are just as bound by them as any seller. It doesn't matter if you are doing this to "clean the closet" or you are a corporation selling here. If you can't afford a return, then you need to sell things in a way that there IS NO return, like a yard sale. Any online platform will offer the buyers the same protections. It's the law, so there is no avoiding it.
dakotasnowshine
·3 years agoYou might want to read up on ebay's definition on condition while all this learning is going on as well.
Also if you want any chance in saving your funds you need to accept the return and pay for a return shipping label. If you fail this part both your item and money will end up gone. A smart scammer can still game the system but this part is your only hope in winning a dispute.
anasazirose
·3 years agoPut yourself in the buyer's shoes. You purchased a completely new and tested Xbox. It doesn't work when you get it. The seller tells YOU it's not THEIR problem that it got damaged and they can't afford a return. What would YOU do?
All the buyer has to do it open a return, click item damaged or not as described, you will have 3 days to refund the buyer and purchase the return label through ebay (it will be sent to the buyer through ebay). If you don't do this, ebay will take the money from you, give it back to the buyer, and they will NOT be required to return the item.
redlinear
·3 years agoShipping damage is you problem. It may not be "your" fault. But it is your problem.
Sellers are responsible to getting items to the buyer in the condition described.
ckimodog
·3 years ago@johmah_8865
All sellers are responsible for damage. It's your responsibility to package safely & securely to avoid these types of issues. You're a new seller and the first thing you do is start selling expensive electronics? Ebay will have their eyes wide. Here's a link to Ebay's money back guarantee. Since you haven't received any money yet, since you are new, the money will be refunded to the buyer via the funds that Ebay is holding.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...
m60driver
·3 years agoIt is your problem if it gets damaged in shipment. You must accept the return request. But the odds are, as a new seller who just sold gaming equipment, that you are about to be scammed. Odds are you are going to lose both the Xbox and the money. Sorry, but new inexperienced sellers are targeted by scammers, especially those selling gaming equipment, and Ebay refuse to warn such sellers that they are selling a high risk item. Hopefully you have not spent the funds elsewhere.
mtgraves7984
·3 years agoI really can’t afford a return as the buyer wants one.
@johmah_8865
For what it's worth, the refund would be issued from your funds on Hold... you'd not be out of pocket anything.
the-hook-and-the-loop
·3 years agoOh man, another drop shipper of toys with a 50% feedback score. Why do I even try.
caldreamer
·3 years agoEBAY policy holds Seller responsible for delayed shipment or "damaged" item. If you insured item you can file a claim for damaged merchandise.
EBAY Money Back Guarantee (supersedes "no returns" policy) allows customer to return item by claiming "defective, damaged, not as described, counterfeit" (you will be forced to refund purchase price + shipping BOTH ways). Customer is NOT required to prove their claims.
Don't bother contacting EBAY (they will not help you...they always rule in favor of customer). Also when you ask EBAY to "step in" you will charged extra $20 and get a defect on your account.
the-hook-and-the-loop
·3 years agoAlso, the best way to reach eBay is on Facebook, eBay for business.
dhbookds
·3 years agoYou sold an xbox on 2/17...........feedback says the tracking was fake?
gemarakop_trading
·3 years agoIf it got damaged by shipping it is your problem.
dbfolks166mt
·3 years agoA bit short on information/details but customer support is virtually useless these days. Unfortunately you are responsible for the delivery of the product to the buyer in the condition it listed as. Did the buyer provide any details on "damage" picture of a smashed package, broken Xbox unit, etc? If so you can file a claim with the shipping company if you had it insured or it was shipped via shipping method like USPS priority mail that includes insurance. It will take some cooperation from the buyer when processing the claim as USPS generally wants the receiver to bring the package into the PO for inspection. If they approve the claim they will keep the item.
Both of the Xboxes you sold specified "seller does not accept returns" so you could in theory deny the return but the buyer will probably simply open a NAD claim and you will have to either accept the return or allow the buyer to keep the item, but in either case the buyer will most likely be fully refunded. EBay will see this as a seller said/buyer said situation and they will almost always side with the buyer.
the-hook-and-the-loop
·3 years agoYou don't have any choice in the matter as eBay's money back guarantee overrides whatever you want.
Have you tried communicating with the buyer to possibly resolve any issues? If they are not communicating and just want to return it, then make sure to get it back and inspect that it's the same one.