Request for Refund – Duplicate VAT Charged Due to IOSS Issue and Additional Customs Fees
Summary: sioteher-105 has reached out to eBay Customer Support regarding an issue with a recent purchase where they were charged VAT twice. The order confirmation showed that VAT was meant to be remitted through the IOSS system, but upon arrival in Hungary, they were charged additional fees including VAT, customs duty, and a postal customs clearance fee. The seller advised that tax matters should be resolved with eBay, and sioteher-105 is requesting an investigation and reimbursement of the extra charges paid. They have provided all relevant documentation for review.
Dear eBay Customer Support,
I am writing to request your assistance regarding an issue with my recent eBay purchase.
When I placed my order, eBay collected US $37.80 VAT, as clearly shown on my order confirmation. I understood that this VAT would be remitted through the IOSS system, meaning I would not have to pay VAT again when the parcel arrived in Hungary.
Unfortunately, when my parcel arrived, the Hungarian Post informed me that VAT had to be paid again because the shipment was not processed as an IOSS shipment. As a result, I was required to pay the following additional charges before I could receive my package:
VAT: 3,814 HUF
Customs duty: 1,100 HUF
Postal customs clearance fee: 1,010 HUF
Total additional charges paid: 5,924 HUF
I have already contacted the seller. The seller informed me that tax-related matters should be handled directly with eBay.
I therefore kindly request that eBay investigate this case and reimburse the additional charges that I had to pay, since VAT had already been collected by eBay at the time of purchase.
For your review, I have attached:
my eBay order confirmation showing that US $37.80 VAT was collected,
the Hungarian Post customs payment receipt,
the customs notification,
and the correspondence with the seller.
Thank you very much for your time and assistance. I appreciate your help in resolving this matter and look forward to your reply.
Kind regards,
