refusing to refund money | Returns

an-57470 · 2023-05-10T17:53:59.243000Z

On April 9th, I placed an order for an item on Ebay. Item was cancelled immediately as i found one at a lower price. A few days later, i noticed that the cancellation was rejected. I sent the seller a direct email and asked that this be canceled. I was informed that it had already shipped. When it arrived, I rejected the item and it was returned to the seller. I have proof that they received it. The seller is not responding to my emails. I have received no support from ebay. The amount was almost 200.00. Despite the fact that the seller said they would issue a refund(I have email) they have not responded. I am now going through my credit card and so far the seller is saying they dont have to refund because i didnt follow the return policy. Regardless, this is wrong. They already have the item and i do not have my refund. What else can I do. I have given the seller a bad review and will more than likely be closing my ebay account as their "money back" policy is a lie.

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