Refunds are not available.
I received the product and it malfunctioned. I made return case. The seller immediately asked me to close the return case and shipped me another product.
But, I didn't know that closing a return case would make it impossible to process a refund.
The seller told me to close the case before the issue was resolved,
Another product also has a clear problem and is confirmed to malfunction. I requested a refund instead of a product exchange, but they are refusing.
I can no longer process refund requests because I closed the return case by seller request.
Others should take note of this.
I will find another way to contact eBay.
Please tell me how to open the return case again.
4 comments
albertabrightalberta
·1 year agoTelling buyers to close a case in order to get a refund is a tactic used by sellers in a certain country. They do that knowing that once you close the case, they are off the hook for having to resolve it.
Your only option now is through your payment source.
NEVER close a case before you are 100% satisfied.
mkaczorsee
·1 year agoYou can’t do both…receive a refund AND a replacement.
It is one or the other.
simba6
·1 year agoBummer. Hope you paid by credit card.
mtgraves7984
·1 year agoPlease tell me how to open the return case again.
@junsoo-7991
Well... you can't reopen a Claim. Next, you have 30 Days (if you paid with PayPal) and lastly, more time with your CC. 🤞