Refund requested by buyer on a new, sealed item. | Returns

chiro2007 · 2024-12-30T23:50:01.771000Z

I pretty much know what will be saidâ€¦ but I guess Iâ€™m hoping someone will give a piece of advice I havenâ€™t thought of. I bought a Meta Quest 3 and Meta Quest 2 last year for Christmas for personal use (for the family (directly from Target) ðŸŽ¯. During the holidays last year my father-in-law was admitted to the hospital (heâ€™s 95) and we spent the next few months rehabbing him back to health. So I put the units downstairs, unopened. So this Christmas comes around and my wife mentions the units. Iâ€™m like.. okay.. Iâ€™m going to keep the higher unit capable of â€œmixed-realityâ€ and sell the lower versionâ€¦ the Meta 2. I noticed they are now selling an intermediate unit Meta 3S. That unit is also capable of mixed reality and itâ€™s selling for about the same the Meta 2 is selling on eBayâ€¦ and the 3S unit also comes with a download of Batman. So it made perfect sense to sell the unopened Meta 2 unit. So today I get a request for return. They claim the unit isnâ€™t charging. I googled that problem and there are a couple remedies if that is occurring. 1) It may not charge if the unit was used heavily and the battery is overheating. 2) If itâ€™s not charging the person can do a â€œhard resetâ€ by pushing down and holding the power button and volume down button for 10 seconds or more. I sent this information to the buyer in a message several hours ago (right after I received the request for return). No response. An hour ago I found his phone number and directly texted himâ€¦ asking him if he could be a little more specific. Did the unit ever work, did it work for a couple daysâ€¦ is it still powering on. Still no response. My gut tells me thereâ€™s likely nothing wrong with the unit and he isnâ€™t going to respond. I feel this may be buyer remorse. Bought it and found he could have bought the newer version for a similar price. Now Iâ€™m suppose to take back a unit that is no longer new. Meaning if I sell it Iâ€™ll likely get $75 less.. not to mention Iâ€™ll lose money because of shipping. What would experienced sellers here recommend? Iâ€™ve been selling on and off about 20 yearsâ€¦ but have sold less and less the last few years because of cases similar to this. Thanks for any advice.

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Refund requested by buyer on a new, sealed item. | Returns | eBay Community