Refund @Ecommerce
I bought a Seiko watch item 155433056974 and it turned out to be defective. The seller agreed to accept the return and do a refund. Ebay sent a return shipping label email to me, but THERE WAS NOT A SHIPPING LABEL TO PRINT. So I had to pay at the post office to return the watch. It has been returned to the seller, but I am not getting my refund from Ebay. THIS STINKS.
7 comments
hai203259
·2 years agoI understand your frustration with this situation. To resolve the issue, here are some steps you can take:
Contact eBay Customer Support: Reach out to eBay's customer support through their website or by phone. Explain the situation, including the missing shipping label, and ask for assistance in processing your refund.
Provide Documentation: Make sure you have all relevant documentation, including proof of return and any communication with the seller regarding the return and refund. This will be useful when discussing the issue with eBay.
Check eBay's Return Policy: Review eBay's return policy to ensure you followed all the required steps for a return. Ensure that you returned the item within the specified timeframe and that it matches the condition described in the listing.
Dispute Resolution: If you're still experiencing difficulties with eBay, consider opening a dispute or claim through the eBay Resolution Center. This can help escalate your issue for a resolution.
Payment Method: If you paid for the item using PayPal or a credit card, you can also contact your payment provider to inquire about a chargeback or dispute resolution if eBay doesn't resolve the issue.
Remember to stay patient and persistent in your efforts to resolve this matter. eBay's customer support is there to assist you, and providing clear documentation of the problem will greatly help your case.
kensgiftshop
·3 years agoDid you return to the case and update the tracking number?
Ebay doesn't know it was returned if they don't have the new tracking number.
krazzykats
·3 years agoYou did open a case on eBay correct?
an-36344
·3 years agoHow do I get eBay to send a return shipping label email* to me
-- on behalf of the seller @krazzykats if I did not open a case on eBay?
*Just the email message alone, as currently there's no label to actually print,
krazzykats
·3 years agoI was just asking to verify the steps you had already taken.
!POOF!
mtgraves7984
·3 years ago@an-36344
We don't know of your circumstances. Instead of hijacking the OP's thread, I suggest you start your own.
krazzykats
·3 years agoReturns, missing items, and refunds for buyers
Escalate the case if you know the seller has received the return.