Received damaged item, seller no longer ebay member, return denied.

Posted 1 year ago·Last reply 1 year ago

23 comments

technique16

OP1 year ago

So, it's only 30 day for me to do something?

Seller responded initially, only once, he said it was on him to make it right. I did tell him that I will attempt to fix that and it seemd an okay situation so I did not rush. when I got back the news that it was unfixable I did try to contact, but he was already not available.

I only very rarely need to return items. I buy stuff from 2017 nearly every day and I had to return only 2 or 3 items since.

these days half of what I get is problematic.

Is there anything I can do in this instance? maybe I should attempt to contact some kind of human beyond this automatic resolution?

kensgiftshop

·1 year ago

Right, you only have 30 days from the time it was delivered to your freight forwarder.

There's no one at Ebay that can help since the MBG has expired.

momtoabeautifuldaughter

·1 year ago

Love my beautiful daughter92 View listings

@technique16 wrote:
So, it's only 30 day for me to do something?

Seller responded initially, only once, he said it was on him to make it right. I did tell him that I will attempt to fix that and it seemd an okay situation so I did not rush. when I got back the news that it was unfixable I did try to contact, but he was already not available.

I only very rarely need to return items. I buy stuff from 2017 nearly every day and I had to return only 2 or 3 items since.

these days half of what I get is problematic.

Is there anything I can do in this instance? maybe I should attempt to contact some kind of human beyond this automatic resolution?

Once your 30 day money back guarantee has passed then eBay is not going to do anything. When you sent it to a service center to be fixed you voided your eBay guarantee

grand-and-glorious-purpose

·1 year ago

Cosmic Visionary1264 View listings

@technique16 wrote:
So, it's only 30 day for me to do something?

You had zero days to do anything if you used a reshipping service.

technique16

OP1 year ago

No, I had week and the half to do anything. As seller did respond on a first day I felt I was in no rush to do anything right away. I also had other items that were in trouble (nowhere near this bad). as I said lately I'm receiving lots of garbage items that would never happen 5 years ago.

thank you everyone for your attention, looks like I have to swallow this for now and open return right away.

pikabo-icu

·1 year ago

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

@technique16 wrote:
No, I had week and the half to do anything. As seller did respond on a first day I felt I was in no rush to do anything right away. I also had other items that were in trouble (nowhere near this bad). as I said lately I'm receiving lots of garbage items that would never happen 5 years ago.

thank you everyone for your attention, looks like I have to swallow this for now and open return right away.

@technique16 What I believe you are failing to understand is if you use a freight forwarder, you have no buyer protection.

The second issue is sending it for repairs would also negate your MBG and the 30 days is the final nail in the coffin so to speak.

In the future you need to realize using a freight forwarder NEGATES your MBG as a buyer.

Exclusions and special coverage when the item doesn't match the listing

The item was collected by a third party on behalf of the buyer	Not covered
Withdrawal of the items in your Collection when stored in the eBay vault	Not covered Withdrawals may be covered separately by the eBay vault.
The buyer arranged their own shipping method, such as a courier pickup	Not covered
The item was sent to another address after original delivery	Covered: The item was forwarded as part of an eBay program such as: Global Shipping Program eBay International Shipping eBay Authenticity Guarantee Not covered: The buyer used third-party freight forwarding or mail redirection

grand-and-glorious-purpose

·1 year ago

Cosmic Visionary1264 View listings

@technique16 wrote:
No, I had week and the half to do anything.

Again you opted yourself out of the MBG in just about every way possible starting with having your item shipped to a re-shipping service

Some light reading is in order should you want to make use of the MBG in the future.

tobaccocardyahoo

·1 year ago

5509 View listings

As for the PayPal suggestion, my understanding of current PayPal claims processing is that if a claim was made with Ebay and denied, PayPal will echo the Ebay decision.

This is a case for the credit card issuer, and sooner rather than later, because the time limits in some other country may be shorter or longer than in the US.

pikabo-icu

·1 year ago

@tobaccocardyahoo wrote:
As for the PayPal suggestion, my understanding of current PayPal claims processing is that if a claim was made with Ebay and denied, PayPal will echo the Ebay decision.

This is a case for the credit card issuer, and sooner rather than later, because the time limits in some other country may be shorter or longer than in the US.

For the record I want to note, I made the suggestions before I knew about the FF, being beyond 30 days etc..

kensgiftshop

·1 year ago

@tobaccocardyahoo wrote:
As for the PayPal suggestion, my understanding of current PayPal claims processing is that if a claim was made with Ebay and denied, PayPal will echo the Ebay decision.

This is a case for the credit card issuer, and sooner rather than later, because the time limits in some other country may be shorter or longer than in the US.

Pay Pal has also changed their INAD cases to 30 days now.

technique16

OP1 year ago

I did open the case and it got denied 5 minutes after opening. This is just ridiculous. nobody is even looking at this, what the hell?

It says you took longer than 30 days. it's because I had laptop in service centher where people attempted to revive it.

I'm just without the words... I don't remember this system to be this unfair.

kensgiftshop

·1 year ago

@technique16

The seller was able to decline the return because the MBG had expired and you were no longer covered.

kensgiftshop

·1 year ago

@technique16

Using a freight forwarder also voids your MBG when it's reshipped to another country.

pikabo-icu

·1 year ago

@kensgiftshop wrote:
@technique16

Using a freight forwarder also voids your MBG when it's reshipped to another country.

Ahhh a couple facts that we didn't know about..

Over 30 days & FF. Both of those negate the MBG.

I wondered why eBay was denying that return. Now we know.

grand-and-glorious-purpose

·1 year ago

Cosmic Visionary1264 View listings

@kensgiftshop wrote:
@technique16

Using a freight forwarder also voids your MBG when it's reshipped to another country.

As does sending it to a service center.

...and then on top of that having someone try to "revive" it.

OP opted themselves out of the MBG in just about every manner possible.

kensgiftshop

·1 year ago

@technique16

Do you know what category it was listed in?

Some shady sellers will list an item in a category that isn't covered by the MBG and could be why the return was denied.

technique16

OP1 year ago

Thank you for all the messages. I will try the paypal. I had one good experience in paypal but it was long time ago. they even refunded me extra 30$ for being loyal user.

I just dont have experience how paypal will let me ship item back to the user. I don't know how it is even possible since user is no longer member.

here's the screenshot, ebay declined it instantly and atuomatically as it appears.

also, will the bank help here? I see those advices but I can't imagine they just giving me back my 500$? It will be much easier for them to say its not our business, contact ebay/paypal.

pikabo-icu

·1 year ago

@technique16

That's why you try with Paypal first and if you don't get the refund move on to your bank.

You would have to open a dispute there for that transaction and you could even supply some evidence, might want to do this for Paypal too, copy & save the purchase detail showing the seller is NARU.

It's possible since the seller is NARU, you wont be required to return it. The payment source usually wants to know if you made the attempt to return.

BTW The bank has a way & PP likely does too, to claw that money back from the seller.

Good Luck

albertabrightalberta

·1 year ago

I can explain it to you but I can't understand it for you.104 View listings

@technique16

WHen you opened the return request, what was the reason you chose? I'm guessing (based on the immediate denial) that you didn't choose a NAD (not as described) reason.

momtoabeautifuldaughter

·1 year ago

Love my beautiful daughter92 View listings

@albertabrightalberta wrote:
@technique16
WHen you opened the return request, what was the reason you chose? I'm guessing (based on the immediate denial) that you didn't choose a NAD (not as described) reason.

They waited over 30 days so case was closed for that reason.

fbusoni

·1 year ago

0 View listings

@technique16 wrote:
I am thinking opening a case in paypal but shoud not ebay have some kind of protection agains this scam? I paid 500$ that is not little money for me.

@technique16

eBay should have many, many safety nets in place, but the platform is almost completely run by computers with no capacity for judgment (not saying that means that eBay employees necessarily possess said judgment, of course, but you get what I mean).

I cannot really think of a way that your particular conundrum could be addressed by eBay because (a) eBay merely facilitates transactions among registered users, and (b) the seller is no longer in the eBay system and for all you know has fled to Argentina and is burrowed underground and is incommunicado.

Sorry this happened to you... and 500 bucks is a lot of money to most anyone these days and I think you should definitely file a case with PayPal.

pikabo-icu

·1 year ago