policy and procedures for items not as described

If an item is not as described, such as a recently purchased framed duck stamp, and I can't get a good picture of the damage, can I open the frame to take a better picture. I know eBay says to return items in the original condition but the pics do not show the warping of the stamp due to water damage. That's why I purchased it, because it looked normel. I'm afraid if I open the frame, eBay will side with the seller. Help!

mariethrasher

263 View listings

Posted 2 years ago·Last reply 2 years ago

12 comments

kh-cathy

·2 years ago

0 View listings

Hi everyone,

This discussion has gotten a bit heated. Please remember that, while it is fine to disagree with others, discussion should always remain friendly and respectful as required by the Community Guidelines.

Thank you for your cooperation.

zoda99

·2 years ago

1198 View listings

@klhmdg said nothing

Yeah that's what I thought.

mtgraves7984

·2 years ago

2740 View listings

I'd not open it. If you feel compelled to attach a photo, you can 'right click/save' a pic from the listing and upload it.

12345jamesstamps

·2 years ago

8707 View listings

If you think it is NAD I would return it. I would not open it. If you are not happy with...return it.

Is the seller making you take a photo? A buyer does not have to take a photo of damage.

I can understand about a duck stamp...condition is very important. And sometimes you cannot see if the stamp is perfect when you see it close up. And if stamp is damaged on the back...no gum...hinged...well, it might be not as valuable. Or you can ask the seller for a partial refund if you want it.