Please help- Sold a pc and threw in a free SSD. SSD is defective and the buyer wants to return.
I recently sold a Dell Optiplex PC. The buyer contacted me before purchasing to ask what cpu was inside. I responded, and they purchased the item.
Later, the buyer asked me if I would include the front panel. I completely misunderstood and thought they meant the rest of the pc case, which I had taken off in the first few images. I said yes not knowing that they meant the panel which covered the side with the on button and disc reader (the front panel he is talking about is not in any of the listing images)
A day later, the buyer asked me if I was going to ship it out soon. I said that I was wiping the hard drive, which I decided to include because I have no other use for it. Buyer said it "would be great if you could include it" when I offered to ship it out sooner without the hard drive. (the hard drive was never in any of the listing images)
Fast forward a few days, he gets the package in the mail and messages me saying that the front panel was missing and that the ssd didn't work. He also claims that the PSU was unbolted and "shaking violently" but the only picture that he uploaded in the return request was of the shipping label (???) and also doesn't show any evidence of his personal ssd and the ssd I gave him not working.
I need help on the best way to proceed because I listed this item as Used-Working and not For Parts/Not Working.
kibble-net
·5 months agoSounds like the SSD wasn't the root of the problem, just the icing on the cake. Take the item back and give them a refund.
It also sounds like this may not have been shipped securely, and that's what caused the issue. But it's also possible it is a case of buyer's remorse.
As others have noted - a barrage of questions is usually a red flag to add the buyer to your "best buddies list".
bonanza125
·5 months agoYou are required under the moneyback guarantee to accept the return and have the buyer return the PC to you. Once received issue a refund in full and sell the PC to someone else. It will just not land up good for you via Ebay if you fight it.
christworks
·5 months ago@scout-tcg Your buyer has opened a INAD return (re: Missing Parts or Pieces). None of the details in the novel you wrote matter. You have a few choices:
A) Issue a full refund (or a partial refund if the buyer agrees) and allow them to keep the item.
B) Send a shipping label to the buyer and tell them you will refund them upon receipt.
C) Do nothing. eBay will step in a fully refund the buyer, then ding your account because they had to do your job for you.
You need to learn that buyers who ask a lot of questions will be a problem. The moment they asked you to include things after they bought it, you could have cancelled the purchased and reported the buyer to eBay for asking for things that were not part of the sale. You didn't do that and now here you are.
I would force the buyer to return. Methinks they want to keep it and they are just trying to squeeze some money out of you. If you force the return, there is a chance they won't return it at all.
scout-tcg
OP5 months agoThank you responding, is there any way to deny this return because there are no missing parts from the original listing? And if I have to accept the return, will I have to pay for the label ? (or at least pay more in addition to the refund amount)
momtoabeautifuldaughter
·5 months agoIf they open an item not as described case then you will have to accept the return and pay for the label to get it back
kensgiftshop
·5 months agoIf the buyer hasn't filed an INAD yet, tell them to return for a refund.
If they have filed an INAD, accept the return and provide a shipping label.