Past due time for eBay to review and change their return policy | Returns

gizzme · 2023-10-31T14:31:48.637000Z

OK, now that I am dealing with the buyer-from-hell, I want to say that it is time for eBay to change their policy on returns. I am a long time seller, and, for the most part, most of my buyers have been great. I am now dealing with someone who refuses to admit she knowingly purchased the wrong Riedel goblets. Not only was the size of my glasses mentioned in the heading, but I carefully described them in my auction description, along with photographs. This buyer is now claiming that the glasses are not authentic Riedel because her glasses are 8 1/4 inches and not 10 inches and she is claiming that they are fakes because the 10 inch goblet is not on the Riedel website. I even sent her a screen shot of the 10 inch goblet on the Replacements website to show that there are, indeed, 10 inch burgundy goblets that Riedel manufactured and she replied saying those are also fakes! (I can't make this stuff up!) When asked why she purchased 10 inch goblets when she clearly wanted 8 1/4 inch goblets, she would not answer me. She has now filed a return with eBay fraudulently saying they are not authentic and even included a side-by-side photograph showing my 10 inch burgundy next to her 8 1/4 inch burgundy glass PROVING she bought the wrong glasses! I have warned her that if she uses the return label, she will be reported to eBay and she will go down in my history as WORST BUYER EVER. I so wish we, as sellers, had more recourse. Why can't we leave negative feedback for a buyer who refuses to admit they were wrong? Misuse of the return procedures has to be addressed. Amazon has recently stopped accepting free returns and they are a huge business who can afford more losses than smaller sellers like me. We are already making less and less selling on eBay, and this has been a very frustrating sale for me. This buyer even admitted the return cost from Virginia is more than what she paid for the glasses so she filed the false claim to get me to pay for the label. I guess I will need to no longer accept returns on my listings until eBay can get tougher on bad buyers. In the meantime, I wish there was a way to warn other sellers about nightmares like the one I am dealing with.

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Past due time for eBay to review and change their return policy | Returns | eBay Community