Order Number: 21-10989-56385
Hi eBay - can you please review the messaging between me and the seller regarding order number:
21-10989-56385
I've been seeking the correct address from the seller for weeks and have yet to receive it. Not to mention, the seller is not communicating effectively to facilitate a return.
I'd like to return this item for a full refund. If the seller can't accommodate that I'd like eBay to intervene.
Thank you,
Brian
3 comments
lakefor94
·2 years agoYou did not provide a lot of information but I will take a guess at where you are in the return process. The seller has not provided a return label yet?
If seller does not send a return label within 3 days and the "Ask eBay To Step In" option is not available, you will have to contact eBay. Contact eBay thru Facebook. https://www.facebook.com/eBayForBusiness/
Using the instant messaging and explain that the seller has not provided a return label.
Under NO circumstances do you close the return before getting your refund, REGARDLESS of what the seller might tell you.
mtgraves7984
·2 years ago"... the seller is not communicating effectively to facilitate a return."
@brialefebvr_3
You don't need the seller to open a Return claim... it's all automated. No worries and good luck.
wastingtime101
·2 years agoThis is a public peer forum, not eBay customer service @brialefebvr_3
If you initiated a return through eBay, the seller's return address would be provided. We can probably help if you provide more details.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041