No return seller why ebay is forcing me to take the return? | Returns

mymidwestattic · 2025-09-16T03:31:16.612000Z

HelloThere's an option on ebay to accept or NOT to accept a return. I sold an item and it says on my listing that I do NOT accept returns yet ebay allowed a buyer to open "Item not as described case". The buyer shows in pictures totally different item from what I've sold to her and she claims that's what I've sent to her! I have two others identical items and I pictured them and told the buyer that I have remaining two other identical items the same what I've shipped to her and what was pictured! She said it was "strange" and claims that she'll ask ebay peeps to sort it out! I am giving only TWO option at the moment : 1) Accept a return and pay another $8.00 to get back an item she claims I mailed to her (the item is NOT mine)2) Just issue full refund and let the buyer keep an item!A question for @ebay WHY do you let the seller choose to select "no returns accepted" if you are forcing the seller to take the return even if a customer does a switch-a-roo!?!?!?! No seller protection! I tried to call, some **bleep** about wrong hours. I was calling at 4 p.m. I have a starter store maybe that's why? I am so frustrated! Please help!

Discussions

No return seller why ebay is forcing me to take the return? | Returns | eBay Community