no refund nor ebay money back gurantee
Back in 2022, I bought a cellphone from a seller Wise One. I found the item to be defective and contacted Ebay and was sent a return prepaid slip. I return the item to Wise One, the seller. He got the item and wrote me that he found nothing wrong with the item and accused me of scam. And he also stated that he would not give me a refund nor return the item
I contacted Ebay and my case was treated as new and was sent another return slip. Remember Wise One the seller has the item and it seems as if the item is in my possession. This was back in late 2022.
I contacted ebay for refund under its money back gurantee in 2022 and 2023. No response. Finallly late 2023 I managed to get Ebay on the phone and the agent I spoke with assured me that I am due for a refund. Up till today April 23, 2024 no refund. I am at a loss on what to do nexx
olajide17
OP2 years agoI do I get ebay to answer my concern
kensgiftshop
·2 years agoSorry, but after 2 years, Ebay isn't going to do anything.
monster-deals
·2 years agoYou don't do anything.
You are two years past when you could have easily gotten your money back.
kitschy*loot
·2 years agoDid you open a not as described case back then and got your return label through it, or did the seller send you one without a case and you shipped item back on your own? It seems like you couldn't have opened a not as described case because there is no way the seller would have been able to get past refunding you.
Unfortunately any advice is moot now as it's been 2 years and there is nothing anyone can do for you. You'll just have to let it go in regards to eBay support or your bank's or PayPal's.
biscuitandgravy
·2 years agoIt's just ebay not doing there job..your case got skipped over.
Unavailable member
·2 years agoeBay's Money Back Guarantee Program is for returns and refunds that occur within 30 days of receiving the item.
When the item is returned the seller is supposed to send a refund within 2 days of receiving the return. If you didn't get a refund within 3 days you should have gone back to the return request you opened and clicked Ask eBay to step in.
If asking eBay to step in didn't get your refund.
Then you had 180 days from date of delivery to open a chargeback through PayPal, if that is how you paid.
If you didn't use PayPal, then you could have filed a chargeback through your credit card.
I'm afraid you ran out of time for a refund since eBay, PayPal or credit cards won't give you a refund after 2 years have passed. Sorry.
kensgiftshop
·2 years agoAfter 2 years, it's to late to do anything.
You could try taking the seller to small claims court.