Refunded full purchase price (I shipped "free" prepaid, with a 100% satisfaction guarantee) on a circuit breaker that was reported defective. With the refund I let the buyer know that I would pay return shipping as soon as the item could be tracked. No response whatsoever. For that matter, there was no contact from the buyer about the initial problem. If it's just a procedural matter I could send a prepaid return label, but still have no assurance that my breaker will be returned. That implies t...

Am I doing this right? @mobility_4212 You're doing it in the wrong order. If your buyer opened a Return request, you should have approved it. That would generate a return shipping label for your buyer to use. If you've already refunded in full, your buyer has no incentive to actually return it to you. Hopefully, they will... but they're not required to. Bummer... Edit to add: You don't have to react at all until a Return request is opened.

No buyer response on return | Returns

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No buyer response on return | Returns | eBay Community