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Need help with defective item bought and eBay no help
I bought a CD from a seller that apparently does not accept returns. It doesn't work correctly. Despite being advertised as NEW. I tried talking to the seller initially about it but he ignored me. Until I left my feedback. Now he's hostile , saying I never asked for refund ( I sent 2 messages telling him about it) and he's saying that I am ABUSING the feedback and he blocked me from communicating with him.
I thought you were supposed to get items as ADVERTISED. The guarantee eBay promises . Can I get some help?
18 comments
kh-stanley1
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
soh.maryl
·2 years agoStrange, when I read the part of your message that said "Can I get some help?", I thought that meant that you needed help or advice.
When you told one of the several responders that he didn't know what he was talking about, I realized that I had misinterpreted your message entirely.
saint_dlee
OP1 year agoWhen one of the responders quoted only a portion of my reply and was saying that my delemna wasn't possible , yeah they don't know. Sorry if you got upset on their behalf. But thanks for sharing your opinion on this matter instead.
soh.maryl
·1 year agoAnd,now that I see that your original message is from October 19, 2023, have to just ask, did you ever resolve your issue?
12345jamesstamps
·2 years agoI see no feedback left by you...unless eBay or the seller was able to have it removed.
Do "IND" and seller pays for postage.
And stop sending emails to seller.
"No returns" does not mean "no returns" on eBay.
kensgiftshop
·2 years agoGo to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.
monster-deals
·2 years agoHe most certainly did not "block you" since blocking messages is all but impossible.
Just open a return for not as described, you 100% will get all your money back without or without the sellers help.
buyselljack2016
·2 years agoHe most certainly did not "block you" since blocking messages is all but impossible.
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Last thing I read on this, posted by an eBay "blue", was that per eBay policy change, now when "block" is used it blocks communication even when there has been a recent transaction.
monster-deals
·2 years agoColor me skeptical.
pjcdn2005
·2 years agoThere is a thread about it somewhere and it has been confirmed by an ebay board rep. Sorry I don't have a link to the thread but apparently blocking a buyers immediately blocks all messages. I don't think it was a good move since not wanting to deal with a buyer in the future doesn't mean the seller doesn't want to communicate with a buyer to solve the current problem.
If I remember correctly, a buyer blocked because of buyer requirements will only be blocked from messaging if you also have 'stop block buyers from messaging' checked off.
saint_dlee
OP2 years agoYou have no idea what you're talking about because I can't contact this seller.
soh.maryl
·2 years agoYou do not need to contact the seller. You can follow the directions given by several responders.
The seller's "No Returns" stance means nothing in the face of eBay's Money Back Guarantee for buyers.
monster-deals
·2 years agoThat is unlikely
soh.maryl
·2 years agoHave you read eBay's Money Back Guarantee for buyers?
You, the buyer, received an item that is not as described. You do not have to contact the seller. You do not have to negotiate with the seller. You do have to open an item not as described case with eBay and you need to do it within 30 days of having received the defective item.
After you open the case, you wait 96 hours for a reply from the seller. No reply or an unsatisfactory one?
Then you, the buyer, return to the case and ask eBay to step in.
If you, the buyer, are required to return the defective item to the seller, the seller is required to send you a prepaid return label, and to refund you in total when the item gets back to him.
How about reading the MBG so you will know how to handle this if it happens again?
And, BTW, the seller's "No Returns" claim has no meaning when a buyer receives an item that's not as described. Imagine what would happen if a seller could say "No Returns" and buyers would be stuck with all kinds of trash that they spend their hard-earned money on.
saint_dlee
OP2 years agoListen, if it were that easy I wouldn't be on here asking so apparently there is something keeping me from found the simple your answer, derisive as it is, does not help. Instead of assuming everything that I haven't done and perhaps give a little benefit of the doubt that perhaps maybe things are not as set in concrete as you think.
The option of "opening a case" is not available. Yes it's been plenty of time. No, I cannot send messages to the seller for whatever reason. No, when I try to request a return the option to SEND is not there and the top of the screen says ' this seller died not accept returns ".
So now what ?
mtgraves7984
·2 years agoThe option of "opening a case" is not available.
@saint_dlee
^^^ This part confuses me, as does your mention that you are looking for an option to "SEND". Let me expand...
It should be as simple as finding the item in your Purchase History and pressing the big, blue 'Return this item' button. When required, cite "Defective" as your reason for the request, then tick 'Confirm' and tick 'Submit'. There's no "SEND".
If you're seeing something different, tell me... it may have changed since my last Return forever ago. 🤔
Oh, and here's more than you'll want to read about eBay's MBG. >> eBay Money Back Guarantee policy
pjcdn2005
·2 years agoIt shouldn't matter if the seller accepts returns if the item is not as described. Is the send grayed out? You might be required to send a picture with the claim.
soh.maryl
·2 years agoNot sure why you found my response "derisive".
Anyway, to expand on my post, you go to your My eBay, Purchase History.
Find the transaction in question.
Click on "Return".
Click on "Not As Described".
Then wait 3 days. On day #4, return to case and ask eBay to step in.
Please read eBay's Money Back Guarantee for buyers.