Multi-item return, sent w combined ship. returns requested individually. How do I combine ship?
Buyer wishes to return items (6)
I shipped them combined, one label, one package, one tracking, one insurance
Buyer requested the return requests by individual item (so individual return IDs)--this could just be how eBay set it up--don't know.
How do I create a combined Return label when I have multiple Return IDs and the dashboard doesn't have an obvious way of doing it that I can find. I'd like to make this as easy as possible for the buyer and at the least extra expense for the seller.
Please help
Thank you
2 comments
house*of*paws
·1 year agoHi @kayannegems
Just wanted to add that IF the buyer wanted to return items that had separate Item Numbers ... THEN they needed to file a separate return request for each Item Number or else they risked being refunded only for one item.
You should be okay providing only one shipping label ... but I would first assure the buyer that you intend to refund them for all of the items.
grand-and-glorious-purpose
·1 year agoPurchase the label at USPS or PirateShip or wherever you get your postage from.
Save label as JPG, send to buyer, email it or use messages.
I don't think you can send a gif or a pdf...maybe IN the return but I haven't had to do that for a few years, it may have changed.