LIVE CUSTOMER SUPPORT

Tried numerous times to start a return due to defect, but when I fill everything out needed for a refund including brief description, and pictures required the Verify return button remains greyed out. There is nothing else showing that needs information filled out. I tried this on my workstation, and smart phone and both have the same issue. What is going on with EBAY returns online? Apparently, there is no longer any way to call or chat with a live agent. Only have their idiotic automated assistant which knows NOTHING, and keeps spitting the same nonsense out which doesn't apply to my WEBPAGE ONLINE ISSUE at all not being able to submit a return. In the past there was always a way to chat with a live agent or phone EBAY, and someone would call me back within a short while. Now the only way I find to contact customer service is using their online email message system which takes 24 to 48 hours for a reply. This is totally unacceptable!ðŸ˜¡