Live agent was not responding
Hi
I had and issue when received items totally damage and some missing..
Tried to chat with and agent and each time it state that it will take one minute of waiting time. Hours passed and it become days and I am trying to chat with an agent but with no avail.
Still after 5 days trying, I have no way close to contact anyone in ebay.
12 comments
house*of*paws
·1 year agoHi @kalalmer
Just wanted to add that only members in the US and Canada are able to reach a live eBay agent from this site. You are registered in Bahrain. You cannot reach eBay from the US website. [I'm not sure from which eBay website you can speak to an agent by phone ... but you should be able to reach on on social media.]
kalalmer
OP1 year agoThank you
I tried to reach an agent...The system state that an agent will be with you within 1 minutes...This one minutes become forever...
Also note that I used to chat with agents in past with no issues...
It's only that this time the situation become unbeatable...
Bottom line I wonder what is my other options to contact them?
Highly appreciated
pikabo-icu
·1 year ago@kalalmer Everyone gave you great advice above but... If you wont be able to return the items for months as you say; you wont be able to get a refund. Buyer's have 30 days for their claim and if you can't ship the items back within that time frame, there's nothing that can be done.
eBay doesn't make exceptions to this. If your seller will offer a partial refund for the damages, that could be a solution but it's against policy for a buyer to request it.
You don't have anyone that can repackage and mail the items?
I'm sorry but there isn't any method to refund without a return and it must be within 30 days.
kalalmer
OP1 year agoThank you Pika
Regardless of the outcome, there should always be a way as in past to contact ebay..
What me me very frustrated is that the system keep you waiting for hours without really chatting with anyone...
It only state that "one of our agent will attend you within one minute"...that one minutes become 4 days so far!!!
pikabo-icu
·1 year ago@kalalmer
I absolutely agree with you on that..
The best method is to contact them via social media with a message not a post.
I know it sounds silly but they have good reps there that are usually quick to respond.
So sorry, I know it feels like you have no way to get in touch with them and that's frustrating but please do try one of the social media links.
Best of luck going forward and have safe travels. CHEERS
https://www.facebook.com/ebay/
https://x.com/askebay
https://www.instagram.com/ebayforsellers/
kensgiftshop
·1 year agoIf the MBG has expired, even if you could contact CS, it wouldn't do any good.
soh.maryl
·1 year agoI must be missing something here: If what you received was damaged, that means it was not as described, so you had 30 days after receipt to open an item not as described case with eBay. (No need to speak with anyone.)
If the 30 days had expired, you could have sought help from your card issuer.
kensgiftshop
·1 year ago@kalalmer
You don't have to contact anyone to use the MBG.
Go to your purchase history and click return item.
Choose Not As Described as the reason to return.
Seller will have 3 days to accept the return and pay return shipping or just refund you.
therogue-trader
·1 year agoTry contacting ebay support via social media like facebook. There's not a lot of info here, but it sounds like a simple 'open a return case for item(s) 'not as described' '. Is that not a sufficient solution?
Unavailable member
·1 year ago@kalalmer
Instead of trying to chat why not just open a return? You don’t need customer service for that.
Returns, items not received, and refunds for buyers.
Or just simply go to your purchase history, find the item you want to return, click the “more actions†drop down menu, click return this item, select reason for return, follow the prompts.
kalalmer
OP1 year agoThank you for your support...
Actually, I recived the items a day before public holidays...the following days the carrier where closed...and then I had to travel to Europe where I will stay for few months on work/ practice trip..So practically there is no one to return the items..
I did pictured and also have clips take from the item from the minute I received it until the time I found the item been shattered and some missing...
That's why, I tried to contact an agent and explain the situation but always a note appears that an agent will be with you after a minute...Sadly it become hours and days now!!!
Couldn't find an email or even phone number to contact...
redmodelt
·1 year agoSorry but you had 30 days after receiving the item to open the return. Even if you had opened the return the same day, would not mean the seller would even have responded to it right away. They have 4 days to respond and send the return postage, on day 5 if no response from seller, eBay could have stepped in and gotten you your refund.
At this point you have gone too far past the return window, calling eBay will not change that or help you get your money back.