Item Purchased Was Never Received
Summary: The discussion topic posted by sandman1554 is about an item they purchased but never received. soh.maryl and jonathanbrightlight have responded to the post, but no specific content or solutions have been provided in their responses.
I am looking for some help or direction. I made a purchase on March 26th but item never arrived. After the 2rd week of the item not being delivered, I contacted the seller. From the tracking - we noticed that the item made it to the main Dallas USPS distribution center on April 8th and it said the item delivery was running late but would be delivered and the item was on the way to the next . After 10 days I contacted the seller and asked them to reach out to their local USPS. They did and a "Missing Mail" case was opened. After not hearing from the USPS - I went to my local USPS office. The local USPS supervisor contacted the Dallas distribution center and was told that the distribution was having issues - she said the package had been scanned in at the Dallas center and that the package was not lost - just running behind. I contacted the seller again and he told me that he had opened a "Missing Mail" case as well. I worked with the seller thru many emails. On May 8th I received an email from USPS telling me that at this point they were not sure where the package was and that I should contact eBay and request a refund or a reshipment. I opened an eBay return on May 8th thru customer service and was told by that they would contact the seller. A case was opened by eBay. After 10 days and hearing nothing from eBay or the seller - I contacted the seller again. He emailed me on Tuesday the 12th and told me he was initiating a return on Thursday the 14th. After not receiving any kind of return info from the seller - I emailed him again. As of today - May 26th I have not received a response from the seller.
I realize that this process has taken over 45 days due to the USPS missing mail case from both seller and I and the constant insistance by the USPS that the package was just delayed.
It now seems that I have nowhere to turn. I don't see anything in my eBay account that would help me notify eBay. Does someone have any idea how I need to proceed to get my refund?
jonathanbrightlight
·4 months agoYou didn’t need to wait on a Missing Mail case with the USPS, and unfortunately you are past the eBay guarantee. They don’t make exceptions to that. I agree with @soh.maryl , you need to contact your card issuer.
soh.maryl
·4 months agoPer eBay's Money Back Guarantee for buyers, a buyer has 30 days after the last estimated delivery date as seen in the original listing to open an item not received case with eBay. Usually, if there's no evidence that the item has been received or evidence that it's traveling, the buyer will be refunded within a few days.
If a buyer, for some reason, allows that deadline to expire, his only option for a refund is to do a chargeback on his card. Most credit cards give you quite awhile, some used to be up to 180 days.
May I humbly suggest that you make yourself acquainted with the Money Back Guarantee? It seems like your particular issue didn't have to end this way.