Is this correct?
Summary: ikeepbuyingstuff expressed concern about not receiving a DVD from a recent purchase and facing difficulties with a non-responsive seller and a defective DVD. They opened return requests for the defective item and the missing DVD, seeking advice on securing a refund. grand-and-glorious-purpose reassured them that the return process is automated, and if necessary, the platform will enforce the refund. ikeepbuyingstuff mentioned making unboxing videos for insurance purposes, to which grand-and-glorious-purpose noted that such videos aren't needed as the platform's guarantee covers the buyer.
Last month, I went crazy buying dvds.
I didn't realize till recently that I'm missing a dvd from a seller. I bought 5 dvds, but I only received 4. I have the whole unboxing on video. I didn't double check and that's my fault. I should've checked sooner.
I only noticed when one of their dvd wasn't playing smoothly and I went to resolve it calmly. Message seller before doing anything drastic.
The problem now is, the seller doesn't respond to my messages since September-06.
I opened a return for the dvd that wasn't functioning properly as "item is defectived" and another return for the item I didn't receive in that group order as "item not as described." I even placed in the descriptions that I never received the item with screenshot from my unboxing video.
If the seller decides to accept, how do I return an item I never had to begin with? What are the chances I could get a refund?
I don't want to lose any more money as is if I have to return the one dvd since the seller decided to sell a choppy disk filled with skipping.
Is this the correct way to go about this or is there a better way?
grand-and-glorious-purpose
·1 month ago · EditedThere is a zero percent chance you lose money if you follow the basic procedure for a return.
Your seller doesn't have to respond, nor do you need them to since the returns process is entirely automated.
On a INAD return the seller doesn't decide to accept the return...that isn't a thing. They refund upon return of the item or refund without return of the item (or if you agree they can do a partial refund)...and they do so willingly or ebay steps in and does it for them.
Not every seller sells a defective DVD on purpose. DVDs and all digital physical media are susceptible to bitrot. It happens all the time and it isn't something malicious...just a limitation of the manufacturing process.
Why are you making unboxing videos? Is that for youtube or tiktok?
ikeepbuyingstuff
OP1 month agoThank you so much for reply and giving me some peace of mind. It's been quite a while since I ordered from Ebay, and it's a constant 50/50 experience.
I know it's not out of malice from the seller. I guess I'm just frustrated at my own fault of not realizing early on and doing my own due diligence of double checking.
I do unboxing videos for proof/insurance purposes. I've learned to be safe than sorry.
grand-and-glorious-purpose
·1 month ago · EditedOn ebay insurance is for the seller not the buyer. You have the MBG so there is no need to waste energy or time by taking video of yourself opening packages.