is refunding shipping cost mandatory
I recently had a return where the buyer decided they no longer want the item but....as the return reason they put "item not as described." this has happened to me a number of times where buyers return the item stating something was wrong with the item but there is nothing wrong with it once I get it back and inspect it.
how do I just refund the purchase amount in these instances? or is that not possible? on this current return, it's not letting me select whether or not to refund the original shipping cost (I thought that was something I was able to do in the past).
is there an account setting or listing setting that can fix this? or is it now mandatory I always refund shipping costs on any return for any reason?
all replies are much appreciated.
kensgiftshop
·5 months ago@salesrus
Since the buyer filed an INAD, they get a full refund.