Incorrect Return Request | Returns

homegoods2u · 2024-11-29T21:28:37.444000Z

I sold a pair of Yakima Fat Cat EVO 6 racks about 2 weeks ago. They were listed as including Locks, Key and Fat Cat Mounts. I specifically described the Mounts in the â€œConditionâ€ section as follows: â€œExcellent+ Pre-Owned Condition. Slight signs of previous use. (2) Installed Locks and (1) Key included. Sealed 8860081 Fat Cat (Round/Square Bar) Mounts included.â€ I also fully described the type of Mounts that were included in the listing body as follows: (4) Yakima 8860081 Fat Cat Mounts for Sq. or Rd. Bars (Sealed Pkg.) I just received a Return Request for the item stating â€œMissing Parts or Pieces, Missing Bracketsâ€¦canâ€™t install themâ€. The Buyer also conveniently included a photo of the unboxed Racks showing the Sealed Bag of Fat Cat Mounts! This is clearly a case of a Buyer hastily purchasing something before doing the proper research to determine which Mounts are required for their specific vehicle! That being said, I have no problem at all processing a return for the item but since the Buyer filed the Return as â€œItem not as Describedâ€ eBay now expects me to pay for the Return label! Since I have photographic evidence provided by the Buyer that proves he received exactly what was ordered, what is my best recourse at this point? Any suggestions would be greatly appreciated! Thanks, G

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