In spite of the seller's promise, the refund has not arrived | Returns

sebastser_0 · 2023-01-25T09:03:13.522000Z

My dear Sir or Madam,The item purchased was listed as open box. The product arrived in almost "used" condition with scuffs and scratches. When two units are combined, the item works properly. There was, however, a defect in the battery plate on one of the units. The product must be opened in order to fix the problem. There are other units that work fine. It was contacted before I returned the item to the seller. They told they'd give me 100$ off for the condition. I agreed. It has been about 7 days and they haven't responded. I have sent them reminder messages. I contacted them through ebay so all the messages are recorded. There is still time to return the item until January 25th. Do you have any advice? Should I return it or wait for the refund to be processed? Anything will be helpful. Refunds are confusing to me. Can a buyer request a refund through eBay? Thanks a lot

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In spite of the seller's promise, the refund has not arrived | Returns | eBay Community