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If buyer does not return item what do I do and when do I do it?
The buyer has two days remaining to return the item. She has not answered 3 emails I sent - 1) did you receive the return label from eBay? 2) Let me know if you did not receive the return label, and I can send one or I will reimburse you for one you buy. 3) If you are having trouble returning the ring, please call me at #. I can help you. Her complaint of "does not look authentic" is ridiculous in my opinion, but I immediately approved a return and purchased a return label for her through eBay. Since she has not mailed the ring after 21 days does not answer messages, I am wondering if she is acting in good faith. I read stories about scam buyers keeping the item and getting a full refund by hook or crook. IF she has not mailed the ring on the last day in her allowed window, what do I do the following day? Report Buyer? Dispute case? What? I read that eBay will take some action if she has not mailed the item before this late in the window, but I see no action taken. I read also eBay will not close a case because a seller requests it, even if the item has not been returned. I read eBay MAY close the case if the buyer does not return the item in the allowed time. I see no way to ask for their advice and express my concern. All the "seller protection" policies are to do with feedback and demerit corrections or such flimsy things - nothing to do with protecting my money and getting my ring returned. What do I do on the day after her window closes if she has not mailed the ring?
kh-phdan
·2 years agoHello Everyone,
Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thanks for understanding!
4bravesfan
·2 years agoI had someone send me a message saying "my daughter ordered this without my permission," and wanted to return it. I approved the return, but I guess they made up, because they never sent it back and the refund was never deducted from my account. I may be wrong, but I don't think eBay will issue a refund until they upload a tracking number/the label has been scanned by shipper, showing it has been shipped back. I hope everything turns out ok!
justafemster
·4 years agoSTOP contacting the buyer! Just stop.
If the buyer never sends it back, you win. You do nothing, you wait for the complaint to time out. When the time to mail it back has expired, go into the claim and close it (you might need ebay to close it, it's been a while for my last claim). You keep the money from the sale and the buyer keeps the item they purchased. Exactly the same as when they originally bought the item.
Just stop contacting the buyer. Worry about what happens next after.
crownmqueen
·2 years agoIf your Buyer has a dispute and Ebay gives them the guaranteed refund, is the Buyer supposed to send the item back to the Seller?
Seems like that could be a total win for the Buyer to have the product without paying for it?
Please reply. Thank you for being there. Margie
vendere-mundi
OP2 years agoThe Buyer has to return the item before you grant a refund. In my case, I paid for the shipping label for the return. When it was not returned, eBay closed the case on the last day of the return window. I never heard from the Buyer and there were no more issues. eBay acted without my requesting an intervention. I don't know under what circumstance eBay would issue a refund without your approval. If I read it correctly and if the policy has not changed, if you request eBay to intervene, and if they then "find for the" Buyer, they would issue the refund whether the item is returned or not. It is best to wait out the window for the return. Then if the item is not returned, and eBay does not automatically close the dispute, you can ask them to do so. Never approve the refund yourself until you receive the item.