I received a couterfeit Beats Fit Pro and couldn't reach a resolution with the seller.
I contacted the seller and they told me they could give me a partial refund of 25 dollars. I said no, because the item costed me 47 dollars. So, we weren't able to reach an agreement.
Now, Ebay's Return Policy stipulates that I have until April 13th to reach an agreement with the seller, otherwise I can "ask Ebay to step in and help". But I already talk to the seller and didn't reach an agreement with them.
So, my question is, do I still need to wait until April 13th, or is there away for me to contact them earlier? I already tried looking for the option in the website but I don't see it. Is there a way I can talk to a real person?
2 comments
house*of*paws
·2 years agoHi @jmmendezo_46
If you've already filed a return request ... then eBay gives the seller 3 business days to provide either a prepaid shipping label or a full refund.
If the seller doesn't do either ... then the buyer needs to go back to the open request and ask eBay to step in. The buyer can NOT ask eBay to step in earlier than the 4th business day (after opening the return request) because the link to do that won't appear until then.
DO NOT waste your time contacting eBay Customer Service, because return requests are handled by automated processes. At best, CS will be useless. At worst, you'll receive wrong information that will delay or mess up the refund.
kensgiftshop
·2 years agoGo to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.