I need an argent help
Summary: odenehoabrewanana contacted eBay Customer Support to resolve a dispute over an unshipped order, but mistakenly opened a "Return Request" instead of an "Item Not Received" case. As a result, eBay's automated system locked them out of further actions, and their payment provider declined their chargeback dispute due to the cancellation. momtoabeautifuldaughter and ryry-jj advised that eBay could not assist further due to the closed case, recommending the payment source as the only option. teamexpress suggested contacting the credit card company directly for a chargeback.
Order number (16-15120-41073)
Dear eBay Customer
Support,I am writing to request a manual human review of my recent order. The seller completely refused to ship the item, pocketed my funds, and the estimated delivery date has fully passed.I made a critical error when trying to resolve this on the platform. Because the item never arrived, I accidentally opened a "Return Request" instead of an "Item Not Received" case. Realizing I could not return an item I never physically received, I cancelled the request, intending to open the correct case.Unfortunately, your automated system has now locked me out and states that eBay "cannot step in." Furthermore, because the order is showing as a cancelled request on eBay, my payment provider, Bybit, has officially declined my chargeback dispute (Case ID: 01M2QTSB24CJ2FR2CZJEGG5MF) under the assumption that the issue was resolved.Please manually check the tracking number for this order. You will see that:The seller never shipped the item.I have not received the merchandise.The seller has kept my money.I am a victim of a fraudulent transaction. I am requesting that an eBay manager overrides the automated "closed case" system and issues a courtesy refund or voucher for my lost funds.Thank you for your time and help.
kensgiftshop
·2 weeks agoIf your payment source denied the chargeback, not much more you can do, but maybe appeal it.
There is nothing Ebay will do, since you opened a case with your payment source.
house*of*paws
·2 weeks agoHi @odenehoabrewanana
It is no longer possible to get refunded by eBay due to the incorrect steps you already took … BUT you should have no difficulty getting a chargeback from your credit card company. Call them ASAP!
ryry-jj
·2 weeks agoYour payment source is all you have for help now. Your actions closed the transaction on eBay, your words cannot re-open it
momtoabeautifuldaughter
·2 weeks agoNo one is going to be manually checking your account.
odenehoabrewanana
OP2 weeks agoI don't understand, meaning I can't have my refund?
momtoabeautifuldaughter
·2 weeks agoNot through eBay, maybe try your payment source
shire123
·2 weeks ago@odenehoabrewanana Since you closed the return even though it was in error you can no longer get any help from ebay. And since you state that your payment source has also declined your dispute you are out of luck.
You cannot have your refund.