I can explain it to you but I can't understand it for you.104View listings
I'll chime in.
Although I agree that the MBG (money back guarantee) is a tool that both buyers and sellers should know and understand, both sides should also be aware of the appropriate use of the MBG.
Not every return request qualifies for MBG protection and it's inherently unfair to sellers if it's suggested and/or used for all returns. Heck, how often do we read posts from sellers who lament that their buyer lied about a purchase being NAD (not as described) in order to avoid having to pay return shipping on what is really a remorse return?
When I read a post from a buyer who wants to return an item, I want to know the details before making a suggestion. (Case in point: @chostevcho -- we need to know the reason for the desire to return.)
In the case of @chostevcho, the OP states that they want to return their item but they don't tell us why but it isn't necessarily a MBG issue. We don't know what or from whom the OP purchased but the 2 most recent feedbacks @chostevcho are from sellers who accept returns. So even if those are exactly as described, he can return them - just because!
@wastingtime101 's suggestion and mine aren't meant as critical but instead meant to explain why before encouraging MBG claims, we need to verify that those claims are indeed MBG-eligible as opposed to remorse/fit/changed mind/etc. return requests.
Judging from your message here as well as the FB you've left for a seller, it seems like you've not made yourself aware of eBay's Money Back Guarantee for buyers.
Respectfully, would suggest that you read it over. eBay offers buyers good solutions when a transaction does not go as it should, but buyers need to read the MBG, understand it and use it in a timely fashion.
I know the eMBG is your favorite topic so it's always at the forefront of your mind @soh.maryl😉, and I agree buyers should be informed about it. That said, we have no idea if it applies here.
Buyer may wish to return for a remorse reason and seller may have a no returns policy.
Buyer (despite registering their account in the US) could be overseas and using a US-based freight forwarder meaning the eMBG does not apply.
Definitely not picking on you, just saying not every return is an eMBG claim and we often need more info before going down that route. We've seen buyers claim the seller sent the wrong item when in reality the buyer ordered the wrong part/size/etc. I like to get more details when possible.
With a lack of details, a link to the returns process is generally sufficient as it includes step by step instructions for the buyer no matter the reason for the return. They can always come back with details if they need more help.
Again, I agree the OP and other buyers should be informed about the eMBG, I just don't want to push buyers down the path of a "money back guarantee" claim when it may not be relevant to their situation. 🙂
Thank you very much for your reply. I respect your expertise here, but I resent your implication that the MBG is my favorite topic.
Perhaps you've not noticed here, but it's my experience that just about every single page on this forum includes at least one issue that could have been easily resolved if the poster, either buyer or seller, would have been knowledgeable about the Money Back Guarantee. My apologies for believing it to be important for both buyers and sellers to know how it works.
albertabrightalberta
·7 months agoI'll chime in.
Although I agree that the MBG (money back guarantee) is a tool that both buyers and sellers should know and understand, both sides should also be aware of the appropriate use of the MBG.
Not every return request qualifies for MBG protection and it's inherently unfair to sellers if it's suggested and/or used for all returns. Heck, how often do we read posts from sellers who lament that their buyer lied about a purchase being NAD (not as described) in order to avoid having to pay return shipping on what is really a remorse return?
When I read a post from a buyer who wants to return an item, I want to know the details before making a suggestion. (Case in point: @chostevcho -- we need to know the reason for the desire to return.)
In the case of @chostevcho, the OP states that they want to return their item but they don't tell us why but it isn't necessarily a MBG issue. We don't know what or from whom the OP purchased but the 2 most recent feedbacks @chostevcho are from sellers who accept returns. So even if those are exactly as described, he can return them - just because!
@wastingtime101 's suggestion and mine aren't meant as critical but instead meant to explain why before encouraging MBG claims, we need to verify that those claims are indeed MBG-eligible as opposed to remorse/fit/changed mind/etc. return requests.
krazzykats
·7 months agoHow to return an item on eBay
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soh.maryl
·7 months agoJudging from your message here as well as the FB you've left for a seller, it seems like you've not made yourself aware of eBay's Money Back Guarantee for buyers.
Respectfully, would suggest that you read it over. eBay offers buyers good solutions when a transaction does not go as it should, but buyers need to read the MBG, understand it and use it in a timely fashion.
wastingtime101
·7 months agoI know the eMBG is your favorite topic so it's always at the forefront of your mind @soh.maryl 😉, and I agree buyers should be informed about it. That said, we have no idea if it applies here.
Buyer may wish to return for a remorse reason and seller may have a no returns policy.
Buyer (despite registering their account in the US) could be overseas and using a US-based freight forwarder meaning the eMBG does not apply.
Definitely not picking on you, just saying not every return is an eMBG claim and we often need more info before going down that route. We've seen buyers claim the seller sent the wrong item when in reality the buyer ordered the wrong part/size/etc. I like to get more details when possible.
With a lack of details, a link to the returns process is generally sufficient as it includes step by step instructions for the buyer no matter the reason for the return. They can always come back with details if they need more help.
Again, I agree the OP and other buyers should be informed about the eMBG, I just don't want to push buyers down the path of a "money back guarantee" claim when it may not be relevant to their situation. 🙂
soh.maryl
·7 months agoThank you very much for your reply. I respect your expertise here, but I resent your implication that the MBG is my favorite topic.
Perhaps you've not noticed here, but it's my experience that just about every single page on this forum includes at least one issue that could have been easily resolved if the poster, either buyer or seller, would have been knowledgeable about the Money Back Guarantee. My apologies for believing it to be important for both buyers and sellers to know how it works.
wastingtime101
·7 months agoI'm very confused. I said that lightheartedly (note the winky face) based on one of your recent posts where you said it was your pet peeve. 🤷
https://community.ebay.com/t5/Buying/MBG-Use/td-p/35441178
Thought we were all friendly here (at least that's my intention), but if you prefer to read something negative that isn't there, I can't control that.
I'm moving on. Have a good night.
soh.maryl
·7 months agoAm going to acknowledge that I evidently took your reply the wrong way. Sorry.
And, yes, I see many buyers and sellers who evidently don't bother to read the MBG.
wastingtime101
·7 months agoHi @chostevcho . This is a public peer forum. If you want to return your item you need to file a return request.
Instructions here: https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041