How to tell Ebay no refund required | Returns

maliosa · 2024-10-18T14:02:10.961000Z

Hi, I sold an item and then shipped the wrong one to the buyer. They sent it back (at my expense) and I sent the correct one. They have confirmed receipt, but Ebay is still asking me to issue a refund. How do I turn that automatic request off without damaging the buyer's reputation? The "problems" link would make them look bad, and they were really nice. Thanks!

Discussions

How to tell Ebay no refund required | Returns | eBay Community