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How to Reopen Closed Return
I purchased a new item that clearly was not new when I received it. I started a return but then I was asked to pay return shipping which I did not feel I should have to pay. So I closed the return thinking I would contact Ebay for help. Now I know that was a mistake since there is no way to contact Ebay for help. I thought there was a buyer guarantee policy. Anyway, how do I reopen the return? Thank you in advance for your help.
16 comments
kh-samyak
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
2468.danbara
·1 year agoI like to file a case against ebay. I will get more details and evidence, that my package got Intercepted by the seller. Although i made a mistake by closing my open request, right before ebay could step in.
bitwisetrader
·1 year agoWhy is there no option to edit a submitted return request?
tinsoldierunderground
·1 year ago@bitwisetrader
Because once you closed the case, ebay views that as a satisfactory conclusion. Make no mistake, the MBG is there for all buyers, but if you don't fully understand ebay policy, you'll lose out.
buyselljack2016
·1 year agoIn the past it has been posted that some have been able to get the return reason changed on an open request by contacting CS to have them do that. Not sure that still exists.
One reason to not have the ability to edit would be that when a buyer that should be paying the return shipping is presented with that, they would alter the reason to where they were not required to own up to their responsibility.
digthemup
·1 year agoWhen you file a case with PayPal, eBay closes the buyer return case saying that the paying institution is responsible. PayPal does nothing for buyers because they are an affiliate of eBay, and change your return reason, which they did with mine from "defective item" to "item not as described". When you call them to correct it, they tell you that you need to file a case with your CC because they are bias toward eBay.
By doing this, eBay is giving POS seller like Champ tires a venue to sell their garbage and get away with it, even after you prove to them Champ tires lied on the very post that eBay is allowing.
Sadly lately, eBay only cares about their bottom line not buyers. 👎
grand-and-glorious-purpose
·1 year agoThere was until you ended it.
house*of*paws
·1 year agoHi @dawnasdiscounts
We get only one chance to open a return request with eBay.
If we mess up and/or lose the claim with eBay … we can still open a claim with PayPal or our credit card company.
We cannot reopen a return request that we’ve closed. I’m very sorry.
simba6
·1 year agoOnce closed, it can't ever be reopened. If you paid by credit card, contact your card company. If not, the payment service you used.
wpt05
·1 year ago@dawnasdiscounts
Check the status of your request | eBay
"It's important to remember that you won't be able to re-open the request or case once it's closed."
bonanza125
·1 year agoYour mistake was you closed the case thinking Ebay would help. Let this be a learning lesson. Once you close a case it's closed. You can't reopen it. Yes there is a buyer guarantee program but that's based on you returning the item. You closed the case so the sellers and Ebay obligation to you are done. Sorry.
dbfolks166mt
·1 year agoJust for the record and a bit of clarity.
1. What reason did you specify for the return? You should have used Item Not as Described (NAD)
2. Who asked you to pay for the return shipping eBay or the seller?
If you cannot re-open the eBay case you can always open a chargeback with your CC company, PayPal or whatever method you used to pay for the item. Make sure you specify the Item Was Not As Described.
2468.danbara
·1 year agoAt first the the seller said sorry i will refund back to me but later on he said ebay will. The seller tricked me made it look like he gave the tracking number and later on arizona postal said it was intercepted by the seller. I got proof
soh.maryl
·1 year agoSince the original message here is almost one year old now, if any of you are having the same issue, then perhaps you would do better by starting your own thread.
Have to say, though, that some of the issues a few of you have mentioned could be easily resolved by reading eBay's Money Back Guarantee and following those directions to resolve the problem.
For instance, for those of you who've received an item that's not as described, it's simple enough to open an NAD case.
And for the buyers who never received their item at all, an item not received case is equally simple.
wastingtime101
·1 year agoIt's not possible to reopen a return request once you voluntarily close it. That was your shot at the Money Back Guarantee.
When you originally filed the return, do you remember what reason you selected?
2468.danbara
·1 year agoReseason wasit happened to me twice, each from a different seller. Perhaps i was angry and stressed out.