I made a sale recently. It was a Copenhagen Mug that was delivered on 9/9/2023. The buyer has now contacted me, with photos, on 10/1/2023, 3 weeks after the package was picked up, to say the handle of the mug was broken when he opened the box. There doesn't appear to be any damage to the box. The handle is in 3 pieces and broken off of the mug. It was well packed.Address is 13822 Airport Way in Portland, OR. I seem to remember seeing some other posts on Ebay about problems with that addres...

Thanks. At this point I'll probably just issue a refund of all monies spent. Once broken the item has little value, so no need for me to have it come back. probably the best solution overall and for me to retain my reputation as a seller.

How to handle a refund | Returns

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