I purchased â€œTiffany & Coâ€ earrings which turned out not to be authentic per a gemologist at the real Tiffany & Co. I thought eBay offered buyer protection in the event that an item is proven to not be what was advertised, so I sent a message to the seller and got no response because it was past the time for a return. On May 20, 2024, I messaged eBay for assistance on how to get a refund and have not gotten any response. I thought eBay guaranteed authenticity and should at minimum an...

@slyders_finds wrote:@stacpapangeli_0 wrote:I sent a message to the seller and got no response because it was past the time for a return. Open a return Item Not As Described. https://pages.ebay.com/returns/ I read in the OP that it was past the time for a return @slyders_finds did you see it -- you too @chevymontecarlo88? The eBay Authenticity Guarantee @stacpapangeli_0 is not a guarantee. By definition, a guarantee has an OR, like this...

How to contact eBay when they donâ€™t respond to a message | Returns

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How to contact eBay when they donâ€™t respond to a message | Returns | eBay Community