How is Buyer's Remorse fair game? | Returns

stevenspap · 2024-11-26T21:20:13.427000Z

Buyer purchased two candles from me. Each tin candle comes with a plastic snowglobe screwed on top. I accidentally only sent her one snowglobe and in transit, the plastic globe broke. Because I still owed her the second candle, I offered her a replacement candle in either of the two other colors it comes in. Or a 50% refund on the candle. She declined any offer, refused to work with me and very rudely told me not to send the second the candle at all. Demanding a full refund for both candles wants to return. She is also claiming I shipped the candle broken in the first place. I am 99% sure if I send her the second candle she has purchased, she will probably break it and claim it came that way anyway. So I sent her a shipping label and she can use the packaging it came in. She claims she was unable to use the packaging (I don't understand why, did she rip the package open? Is that my fault?) She had to buy more packaging and I owe her $2.99. How is a bad attitude any of my responsibility? How is buyer's remorse fair game for me to miss out on a sale?

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