How do I get reimbursed for my item being damaged by the USPS?
I've already refunded the buyer. In the past, the insurance that comes w/shipping covered my loss. But ebay generated the shipping label.
8 comments
I've already refunded the buyer. In the past, the insurance that comes w/shipping covered my loss. But ebay generated the shipping label.
agemelee
·2 years agoThats the neat part, you don’t!
paracite
OP2 years agoAside from USPS insurance, what about ebay's money-back guarantee? I have not found a way to request a refund.
kensgiftshop
·2 years agoThe MBG is for buyers.
Sellers file a claim with the carrier.
Ask the buyer for a few pictures of the item and package, then refund the buyer.
Have the buyer hang on to the item and package so it can be inspected.
You file a claim with the carrier.
paracite
OP2 years agoUSPS Ground Advantage - label generated by ebay.
1786davycrockett
·2 years ago@paracite
Okay -- here's the official USPS instructions --
Claims for Loss or Damage
If your insured mailing has been lost or damaged in transit, you may file an insurance claim:
Online: Go to www.usps.comâ„helpâ„claims.htm for information on USPS domestic insurance.
By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form.
Evidence of Insurance
You must retain evidence of insurance for your claim. This includes evidence that insurance, COD, Registered Mail, Priority Mail, or Priority Mail Express service was purchased for the mailed package. For a detailed list of acceptable evidence, see “General Filing Instructions†in Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM) 609.
Proof of Value
You must submit proof — such as a sales receipt or paid invoice — showing the value of the article when it was mailed. For a detailed list of acceptable evidence, see “General Filing Instructions†in DMM 609.
For Internet transactions conducted through a web–based payment network, provide a computer printout of the online transaction identifying the purchaser and seller, price paid, date of the transaction, description of the item, and assurance that the transaction status is completed. The printout must clearly identify the web-based payment network provider through which the Internet transaction was conducted.
Proof of Damage or Partial Loss of Contents
You must retain any damaged item, packaging, and all contents until the claim is resolved. If you receive notification from the Postal Service, you will be required to bring the item, packaging, and all contents to a Post Office.
paracite
OP2 years agoI used ebay's USPS shipping.
1786davycrockett
·2 years ago@paracite
First of all, it is not "eBay's" USPS shipping -- it is just regular USPS shipping, which has been purchased through Pitney-Bowes, which is contracted through USPS.
Was the item shipped First Class, or Media Rate, or Ground Advantage, or Priority, or what?
1786davycrockett
·2 years ago@paracite
It doesn't matter who generated the shipping label.
How was the item shipped -- USPS, UPS, FedEX, DHL, or what?
Depending on the service (and the value of the item), you may yet be covered by insurance for your loss.