How do I do a return if I have typically have a No Returns Policy? | Returns

908kellyd · 2025-11-02T14:41:44.534000Z

I have a buyer that I believe is just trying to get a free product. I have a no returns policy. This buyer messaged me about the product asking if it was authentic prior to purchasing. I obliged with pictures of the front and back of the product and the buyer bought and received exactly what was pictured. They have now opened a "Not Delivered" case - but put in the comments what was delivered was not as described and requested a refund. I of course have the tracking that the product was delivered and I guarantee what was pictured and described is what was delivered and was 100% authentic. I 100% want the buyer to ship back to me in original, unopened and resellable state if I am going to refund this! How do let them ship it back to me if I typically do not allow returns? I do not want to just process the refund and not get my product back.

Discussions

How do I do a return if I have typically have a No Returns Policy? | Returns | eBay Community